Ffern

Shipping & Returns

Last updated: June 2026

Template for the storefront demo. Set the bracketed times to match your courier and have it reviewed before you trade. It is not legal advice.

Dispatch

We pack and send your order within [1-2] working days. Each knife ships in its sheath, boxed.

Delivery

UK: [2-3] working days, tracked. Worldwide: [5-10] working days. Delivery is free. When it ships, we email and text you a tracking link.

Where we ship

We deliver to the countries listed at checkout. If yours isn't there, email us and we'll see what we can do.

Changed your mind

You have 14 days from delivery to tell us you'd like to return it, and 14 days after that to send it back, under the Consumer Contracts Regulations 2013. It needs to be unused, in its sheath, and in resaleable condition. Email hello@[your-domain] and we'll send return details.

Refunds

Once the knife is back with us, we refund within 14 days to your original payment method. Return postage is yours to cover unless the item was faulty.

Faulty or damaged

If it arrives damaged or develops a fault, contact us. Under the Consumer Rights Act 2015 we'll repair, replace or refund as the law requires.

Contact

hello@[your-domain].